Privacy Policy

This Privacy Policy explains how Opsenes (“we”, “us”) collects, uses, and shares information when you use our platform, websites, and related services (the “Services”). We are committed to protecting your privacy and handling your data transparently.

1. Information we collect

We collect the following categories of information:

• Account information you provide when you register, such as your name, email address, and organization details.
• Customer content you submit to the Services, including records, messages, and files you choose to store.
• Usage data generated automatically, such as log data, device and browser information, and interactions with features.
• Cookies and similar technologies used to operate, secure, and improve the Services, as described in our Cookie Policy.

2. How we use information

We use the information we collect to:

• Provide, maintain, and secure the Services.
• Authenticate users and prevent fraud and abuse.
• Respond to support requests and communicate with you.
• Analyze usage to improve features, performance, and reliability.
• Comply with legal obligations and enforce our agreements.

3. Legal bases for processing

Where applicable law requires, we process personal data on the basis of performance of a contract, our legitimate interests in operating and improving the Services, your consent, and compliance with legal obligations.

4. How we share information

We do not sell your personal data. We share information only with service providers who process data on our behalf under appropriate confidentiality and security obligations, with authorities when required by law, and in connection with a merger, acquisition, or sale of assets, subject to this Policy.

5. Data retention

We retain personal data for as long as needed to provide the Services and for legitimate business or legal purposes. When data is no longer required, we delete or anonymize it in accordance with our retention schedules.

6. Security

We implement technical and organizational measures designed to protect information against unauthorized access, loss, or misuse. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

7. Your rights

Depending on your location, you may have rights to access, correct, delete, or port your personal data, and to object to or restrict certain processing. To exercise these rights, contact us using the details below.

8. International transfers

We may process and store information in countries other than your own. Where we transfer personal data across borders, we use appropriate safeguards consistent with applicable law.

9. Changes to this Policy

We may update this Policy from time to time. We will post the updated version and, where required, provide additional notice. Your continued use of the Services after changes take effect indicates acceptance of the updated Policy.

10. Contact

For privacy questions or requests, contact us at privacy@opsenes.com.